14 days return policy
You can return unused items within 14 days of delivery.
It is important that the items are unused, undamaged, unwashed and in the case of furniture not assembled. Please also take care that you don’t remove any labels.
Once we received your return, we will refund the corresponding amount usually within 14 days to your initial payment method.
Germany and Austria
For orders from Germany and Austria we offer free returns if you download your return label from your customer account. To receive your return label, please sign in to your customer account. There you find an overview of all your orders. You can select the items which you want to return of a specific order and your return label will be created. You can download, print and attach it to your parcel.
If you don’t have a customer account yet, please register with the email address you provided with your order. Your orders will then be automatically linked to your account.
Once we received your return, we will refund the corresponding amount within 14 days to your initial payment method. Please note: If the value of your initial order falls below € 49 (Germany) or € 59 (Austria) due to your return, we will charge the initial shipping costs of € 4.5 to you.
All other countries
If you want to send back your return from another country than Germany or Austria or if you prefer another shipping service provider, please send your return to:
fulfillr GmbH c/o kyddo GmbH
In that case the costs for the return shipment will not be covered by us. If you would like to return something from a non-EU-country, please enclose a copy of the invoice, mark the item you are returning and clearly state that it is a return. Shipments without invoice or return note will be custom-cleared again and therefore not accepted by us.
Once we received your return, we will refund the corresponding amount within 14 days to your initial payment method.