Returns

You can return unused items within 14 days of delivery.

It is important that the items are unused, undamaged, unwashed and in the case of furniture not assembled. Please also take care that you don’t remove any labels.

Once we received your return, we will refund the corresponding amount usually within 14 days to your initial payment method.

Germany and Austria

For orders from Germany and Austria we offer free returns.To receive a return label, please contact our customer service at hello@kyddo.shop.

Please note: If the value of your initial order falls below € 49 (Germany) or € 59 (Austria) due to your return, we will charge the initial shipping costs of € 4.5 to you.

All other countries

If you want to send back your return from another country than Germany or Austria or if you prefer another shipping service provider, please send your return to:

Logsta GmbH c/o kyddo GmbH
Am Campus 2 / Objekt Beta 6C
2431 Enzersdorf an der Fischa
Austria, Europe

In that case the costs for the return shipment will not be covered by us. If you would like to return something from a non-EU-country, please enclose a copy of the invoice, mark the item you are returning and clearly state that it is a return. Shipments without invoice or return note will be custom-cleared again and therefore not accepted by us.

Once we received your return, we will refund the corresponding amount within 14 days to your initial payment method.